Privacy Policy

Smile Group is fully committed to protect your privacy and to respect your decisions. Smile Group therefore does everything possible to comply with obligations under the General Data Protection Regulation (GDPR).

By visiting the ELASTICSUITE.IO website, you agree that ELASTICSUITE.IO may collect, process and use the personal information as indicated below.


Any processing of personal information given to ELASTICSUITE.IO is carried out under the responsibility of SMILE Group, whose head office is located at 163 Quai du Dr. Dervaux 92600 Asnières sur Seine.

What customer information is collected by ELASTICSUITE.IO ?

We collect two types of information during a visit to a Smile Group website.
The first type relates to personal data provided by visitors when:
•    Requesting further information, initial contact, 
•    Downloading material (e.g.: White papers), 
•    Registering for an event, 
•    Leaving a comment
The second type of information is website statistics, to support our website optimisation.

This information includes IP addresses (showing the network connection), the pages visited and the route followed on our website. We can save data such as the browser and the operating system you use, but we cannot identify you.

If you decide to voluntarily provide us with personal information, it will be stored on our secure database at our company’s headquarters where the appropriate procedures for protecting the information are in place.

The data you have entered on the website can only be viewed by authorised persons within the Smile company, who are in charge of the website, support operations and the hosting of this website.

The information you provide is stored and only used for purposes approved by you. We remind you that we do not share contact information with other third party bodies.

What about cookies?

A cookie is a text file which can be saved, subject to your choices, to a dedicated area of the hard drive of your terminal (computer, tablet, etc.) when you consult an online service using your browser software.
It is transmitted by the website server to your browser. An anonymous username is attributed to each cookie. The cookie file allows its transmitter to identify the terminal on which it is saved during the validity period or the saving of the cookie concerned. A cookie cannot be traced to a natural person.
When you visit the ELASTICSUITE.IO website, we may install, subject to your choice, various cookies and notably advertising cookies.

Here is the list that we use for the most part: Google Analytics, LinkedIn Widgets, Twitter Badge, Twitter Button

The cookies expire at the latest 24 months after having been installed on the user’s computer or the mobile terminal.

If you refuse the installation of cookies on your computer or mobile terminal, you can configure your browser to limit or exclude the use of cookies. 
Your browser may provide you with information regarding cookies settings. 
Notably, you may configure your browser to alert you when a visited website uses cookies. 
You may also configure your browser to refuse all cookies or to accept certain types of cookies. 

Generally speaking, you can disable the cookies feature on your browser, without affecting the usability of your visit to the ELASTICSUITE.IO website.
Please note that these settings are only valid for the pages created and owned by SMILE. 
When we include links to external internet sites and you click on those links, you leave our website. 
Consequently, the settings and policies applicable to our website no longer apply. You must therefore read the policy regarding data protection and cookies on said website.
If you do not wish to receive cookies from our website, you can configure your browser to refuse them or alert you when you receive one, asking you if you accept the presence of a cookie or not. 
You can also configure your browser to disable cookies.

In order to understand how to do this, please go to the “Tools” tab of your browser, or any other similar name.
However, we recommend that you do not disable our cookies. 
Be aware that if you block, turn off or reject our cookies, certain pages of our website can no longer be displayed correctly or you will no longer be able to use certain services asking you to login.
If you refuse to have our cookies on your computer, you will then have to disable them. 

Is my personal information protected?

We maintain physical and electronic security measures and safeguarding procedures regarding the collection, retention and communication of personal customer information. Our security procedures may lead us to ask you for proof of your identity before being able to communicate your personal information to you.

What about third party Advertisers and Links to other websites?

In order to allow you to interact with other websites on which you may have accounts (such as Facebook and other social media websites) or to join communities on these websites, we may provide you with links or include third party applications allowing you to login, post content or join communities from our websites.
We may also provide you with links to non SMILE websites.

The use of these links and applications is subject to the privacy policies of the third party websites with which you must become familiar before using the links or applications.

SMILE may not be held liable for their privacy practices or content.

What information may I access?

SMILE gives you access to a wide range of information entered by you, namely:
•    Surname
•    First name
•    Email address
•    Telephone number
•    Region
•    Country
•    Company
•    Profession
This access is given solely for the purposes of reading or updating them.

What choices do I have?

As mentioned above, you always have the option to not communicate any information, even if certain information is necessary in order to carry out certain actions.
In accordance with the provisions in force, you have the right to access, modify, rectify and delete the information about you. 

To assert your rights, please write to us with your request using the online form or by letter to SMILE 163 Quai du Dr. Dervaux, 92600 Asnières sur Seine.

If you do not wish to receive emails or other letters from us, please notify us using the online form or by letter to SMILE 163 Quai du Dr. Dervaux, 92600 Asnières sur Seine.
Precautions and corrections
If you have questions regarding the protection of personal information by ELASTICSUITE.IO, please send us a detailed message by email to and we will try to find a solution.

Our activity is constantly evolving and this personal data protection policy also changes. 
We may regularly send you reminders of the applicable policy (except if you ask us not to do so) but we invite you to consult our website regularly in order to make yourself aware of the most recent changes. 
Unless otherwise stated, our personal data protection policy applies to the use of all information that we have collected about you.